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Privacy Policy

This outlines how Southern Network ("we," "us," or "our") collects, uses, protects, and discloses your personal data, and sets forth important limitations regarding your use of our services and website.

Part I: Privacy Policy

Southern Network is committed to protecting your privacy and handling your data transparently, in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Collection

We collect personal data primarily to fulfil our commitment to providing the safest, simplest, and most reliable domestic electrical service. The types of data we collect include:

Category of Data Purpose and Examples

Identity Data Name, title, date of birth. (To identify you for service and certification.)

Contact Data Residential address, email address, telephone numbers. (For scheduling, access, emergency contact, and billing.)

Financial Data Payment card details (processed securely by third-party processors) or bank details. (For processing payments for services rendered.)

Technical/Usage Data IP address, browser type, operating system (when using our website). (For website improvement and security.)

Service Data Details of the electrical work performed, compliance certificates (BS 7671, Part P), photos of installations (for compliance records).

2. How We Use Your Data (Legal Basis)

We use your personal data based on the following legal grounds:

  • Contractual Necessity: To perform the contract we are about to enter into or have entered into with you (e.g., scheduling a technician, providing a quote, issuing compliance certificates).

  • Legal Obligation: To comply with legal requirements, such as VAT regulations, or issuing mandatory safety certificates (BS 7671/Part P).

  • Legitimate Interests: To manage our business effectively (e.g., maintaining customer records, service quality assurance, resolving disputes).

3. Data Disclosure

We do not sell your personal data. We may share your data with:

  • Subcontractors/Technicians: Our professional, vetted personnel who require access to your contact and address details to deliver the service.

  • Payment Processors: Secure third-party providers who handle financial transactions.

  • Regulatory Bodies: Local authority building control or certification bodies (e.g., NICEIC, etc.) for the mandatory registration of electrical work (Part P compliance).

  • Professional Advisers: Lawyers, accountants, or insurers where necessary to manage risk or obtain advice.

4. Data Security and Retention

  • We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

  • We retain Service Data (including compliance certificates) for a minimum of 10 years as required by regulatory bodies and for warranty purposes. Financial and Contact Data are retained only as long as necessary to fulfil our legal and contractual obligations.

5. Your Data Protection Rights

Under GDPR, you have rights including:

  • The right to access your personal data.

  • The right to rectification if your data is inaccurate.

  • The right to request erasure of your data (subject to legal retention requirements).

  • The right to object to processing or restrict processing.

Part II: Legal Disclaimer (Incorporating Privacy Limitations)

This section reiterates key liability limitations and how this policy interacts with your use of our services.

6. Limitation of Liability

  • Data Integrity: While Southern Network takes all reasonable steps to secure your data, we cannot guarantee the security of data transmitted to us via the internet (e.g., through our website or email); any transmission is at your own risk.

  • Service Guarantee vs. Data: Our primary guarantee relates to the compliance and safety of the physical electrical work performed (BS 7671). This guarantee does not extend to unforeseen issues resulting from data processing errors outside of our direct control (e.g., errors by third-party regulatory bodies).

7. Website and External Links

  • Third-Party Content: Our website or communications may contain links to external sites. We have no control over the privacy practices or content of these third-party websites and are not responsible for their data collection practices.

8. Cost Savings (No Guarantee)

  • As detailed in our Terms and Conditions, any statement regarding the ability to achieve cost savings ("Save Money") through efficient solutions is not a guarantee. We are not liable for any financial loss or failure to achieve expected savings following our service.

9. Changes to this Policy

  • We reserve the right to update this Privacy Policy and Legal Disclaimer periodically. The current version will always be posted on our website and will govern our data practices.

Contact Information:

If you have any questions about this policy or your data rights, please contact us at:

Southern Network:

admin@southernnetwork.co.uk

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