Accessibility Statement

Southern Network is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. This statement specifically addresses the accessibility of the Southern Network website and digital communications.

1. Our Commitment to Accessibility

Southern Network strives to provide a website that is accessible to the widest possible audience, regardless of technology or ability. We are working toward conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard, published by the World Wide Web Consortium (W3C), which outlines best practices for making web content accessible to people with disabilities.

2. Measures to Support Accessibility

We are taking the following steps to ensure the accessibility of our website:

• Design and Structure: We aim for clear and consistent navigation, using logical heading structures and clear labeling to aid screen reader users and keyboard navigation.

• Contrast and Readability: We strive to maintain adequate color contrast between text and background elements to ensure readability for users with low vision or color blindness.

• Resizable Text: Users should be able to resize text without loss of content or functionality.

• Alternative Text: We aim to provide descriptive alternative text for all meaningful images to ensure content is available to users who rely on screen readers.

• Keyboard Navigation: All functionalities on the website should be operable using only a keyboard, without requiring a mouse.

• Plain Language: We adhere to the principle of Transparent and clear communication, making our service information, pricing details, and legal documents (T&Cs, Disclaimers) as understandable as possible.

3. Service Information and Legal Documents

All core service information, including the Terms and Conditions, Legal Disclaimer, and Refund Policy, is presented in a clear, formatted, and structured manner to ensure compatibility with standard accessibility tools.

4. Feedback and Contact Information

We are continually seeking to improve the user experience and welcome your feedback on the accessibility of the Southern Network website. If you encounter any accessibility barriers while using our website, or if you require documentation (such as the T&Cs) in an alternative format, please contact us:

• Email: admin@southernnetwork.co.uk

We aim to respond to accessibility feedback within 5 business days and work to find a resolution or provide the requested information in an accessible format.